Refund & Refill Policy

1. Our commitment

DiscordBooster will make a reasonable effort to deliver the product, quantity, and duration shown when you place your order. If a problem is caused by our service, we will first try to correct it through a refill, replacement, or redelivery. Where we cannot provide the purchased service, an eligible order may be refunded.

2. Discord member refill guarantee

Discord member packages include a 30-day refill guarantee unless a different period is clearly stated on the product or checkout page. If eligible members leave and your delivered count falls below the quantity purchased during that period, contact us so we can review and refill the missing amount.

3. Discord server boost protection

If boosts supplied by us are removed unexpectedly during the duration you purchased, contact support. After verification, we will replace eligible lost boosts at no additional charge. Boosts removed after the purchased duration ends are not eligible for a free replacement.

4. When a refund may be approved

A full or partial refund may be available when:

• we cannot begin or complete the purchased service;
• we deliver materially fewer members or boosts than purchased and cannot correct the shortage;
• an accidental duplicate payment is verified;
• we approve cancellation before any delivery work has begun; or
• applicable consumer law requires a refund.

5. Situations generally not eligible

Refunds or refills are generally unavailable when:

• the order has been delivered correctly and in full;
• you change your mind after delivery has started;
• you provide an invalid, expired, or inaccessible invite link and do not correct it after we contact you;
• you remove the delivered members or boosts, delete the server, revoke access, or change settings required for delivery;
• another provider works on the same server during the guarantee period, making losses impossible to verify;
• the request is made after the applicable guarantee or purchased duration has ended;
• the server or account is restricted, suspended, or removed by Discord for reasons outside our control; or
• the order was placed using incorrect information supplied by the customer.

6. How to request a refill or refund

1. Contact us through the Contact Us page or email [email protected].
2. Include your order number, the email used at checkout, and your Discord server invite link.
3. Describe the issue and, where possible, include screenshots or member/boost counts.

We may ask for additional information needed to verify delivery and the reported loss. Please do not send your Discord password or private account credentials.

7. Refund method and timing

Approved refunds are normally returned to the original payment method. Processing time depends on the payment provider, bank, or blockchain network and may take several business days after approval. Network fees, currency conversion differences, or fees charged by third-party payment providers may not be recoverable.

8. Chargebacks and payment disputes

Please contact us before opening a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue. Filing a dispute while a support review, refill, or redelivery is in progress may pause further work on the order until the dispute is resolved.

9. Policy changes

We may update this policy when our services, payment methods, or legal obligations change. The version that applies to an order is the policy published when that order was placed, unless a later version provides greater protection or applicable law requires otherwise.