Delivery has not started
- Confirm payment has completed
- Wait for the quoted start window
- Test that your invite still works
- Check the email used at checkout
Help before and after purchase
DiscordBooster support, without the runaround.
Find an answer, check the most common delivery issues, or send the information our team needs to investigate your order.
Support availableWorldwide
How can we help?
Order IDFastest lookup
Pre-salePackage guidance
Post-saleDelivery support
WorldwideCustomer coverage
Solve common issues first
Quick checks before contacting support.
These steps resolve the most common order interruptions and help us investigate faster if you still need assistance.
Delivery stopped early
- Check invite expiry and use limit
- Confirm the server is accessible
- Do not revoke the invite mid-order
- Record the current member count
Member count dropped
- Locate your original order ID
- Check the completion date
- Record the current count
- Review the refill coverage terms
Send a support request
Give us the details once.
Complete information reduces follow-up questions and makes it easier to locate the correct order.
For an existing orderInclude the order ID and invite domain
For a refill requestAdd completion date and current count
For payment helpNever send full card or wallet credentials
!
Protect your account. Support will never need your Discord password, login token, two-factor code, or server ownership.
What happens next
How support requests are handled.
Ticket received
Your request is categorized by topic and matched to an order when an ID is supplied.
Details checked
Support reviews payment status, invite validity, delivery records, and coverage dates.
Resolution proposed
You receive next steps, a request for missing information, or the applicable resolution.
Ticket documented
The final outcome remains associated with the order for future reference.
Find your order information
What is an order ID?
Your order ID is the unique reference shown on the checkout confirmation page and in the confirmation email. It lets support find your order without requesting sensitive payment information.
Review the ordering process →DiscordBoosterOrder confirmation
Your order IDDB-12345
Keep this reference until the refill coverage period has ended.
Support FAQ
Before opening a ticket.
These answers may resolve your question immediately.
How quickly will support respond?+
Publish a specific response-time range only when it is supported by actual helpdesk data and staffing coverage. Urgent payment-security concerns should be prioritized.
What should I include with a refill request?+
Provide the order ID, order email, completion date, selected package, and current member count. Eligibility is determined by the published refill policy.
Can support change my server settings?+
No. Support does not require administrator access, ownership, passwords, or tokens. You remain responsible for your server and invite settings.
Where can I find my order ID?+
Check the confirmation page and email issued after checkout. Search your inbox for DiscordBooster and review spam or promotions folders.
What if I used the wrong invite link?+
Contact support immediately with the order ID and correct link. Whether it can be changed depends on whether delivery has started.
Can I request a refund through this form?+
You can submit the request, but eligibility and available remedies are controlled by the published refund policy and the delivery status.
Need package guidance?
Compare pricing →Compare your options before ordering.
See online and offline member prices side by side.